top of page

OUR OWNER'S FREQUENT QUESTIONS

  • HOW DO I PAY MY RENT?
    Residents can make payments in a few different ways. 1) Online Through Your Tenant Portal. Simply log in, select Make Payment, and enter the required information. 2) By Mail. Payments can be mailed to: Diablo Pacific, Inc. ATTN: Rental Payment 1547 Palos Verdes Mall, Suite 227, Walnut Creek, CA 94597
  • WHAT IS THE TENANT PORTAL FOR?
    The Tenant Portal can be used to pay rent, submit maintenance requests or contact your property manager. You can also set up automatic payments, view your payment summary, view previous and existing maintenance requests, or update your contact information. Don’t have a Tenant Portal account? Click here to sign up.
  • HOW CAN I SUBMIT A MAINTENANCE REQUEST?
    We recommend that residents complete their service requests online using their Tenant Portal. Alternatively, you can submit your service request by us directly at (925) 979-5550, or via eMail at info@diablopacific.com.
  • I HAVE A MAINTENANCE ISSUE – IS IT AN EMERGENCY?
    Personal Injury: Contact 911 immediately. Fire: Contact 911 immediately, then notify your property manager immediately. Flood: If there is flooding in your home, please notify your property manager immediately. Heat: If the heat in your home is not working, please notify your property manager immediately. Water: If the water in your home is not working at all, please call your local water provider, and then notify us immediately. If the hot water in your home is not working, please contact our office only if it cannot wait until the next business day. Plugged Toilet: This is only considered an emergency if the plugged toilet is the only toilet in your home. Please try to use a plunger before contacting our office. We recommend that residents complete their service requests online using their Tenant Portal. Alternatively, you can submit your service request by us directly at (925) 979-5550, or via eMail at info@diablopacific.com. We try to respond to all maintenance requests within 24 hours.
  • ARE PETS ALLOWED?
    Every property is different depending on the preference of the homeowner. Most of our homeowners will allow pets with additional fees. Breed or species restrictions may be applied depending on the owner’s preference. It is best to contact our office directly at (925) 979-5550 for detailed information on the pet policy for the home you are interested in. If you are a current tenant and are considering getting a pet, please contact our office first so we can make sure that the homeowner will allow this. Once we verify that it is acceptable, you will need to sign a pet addendum, and an additional pet fee may be required.
  • MY LEASE IS ENDING SOON. WHAT DO I NEED TO DO?
    Before your lease ends, we will contact you regarding a possible lease renewal. If you choose to move out at the end of your lease, you are required to give a 30-day notice to Diablo Pacific, Inc.
  • HOW DO I GET MY DEPOSIT BACK?
    Once you vacate the home, one of our property managers will perform a thorough inspection which will be directly compared to your move-in inspection. To receive as much of your deposit as possible, you will need to address any items that are not considered normal wear and tear. The term “normal wear and tear” is subjective and we will always apply it fairly. Please refer to your lease for direction on how you can ensure your security deposit is returned with minimum deductions.
  • WHAT IS DIABLO PACIFIC'S APPLICATION PROCESS?
    The first step in applying to live at a rental property listed by Diablo Pacific, Inc. is to schedule a showing with a Leasing Agent. You will be asked to submit an application and pay an application fee of $35 per adult who will live at the property. An application can be submitted online, or a paper copy can be printed, completed and turned in to our office. We will run a criminal and credit background check. We will verify income and ask for rental history references. When your application is approved, you will be asked to pay the security deposit and schedule a move in date. This payment will hold the unit for you until your scheduled move-in date. *A cosigner may be required in certain circumstances.
  • I FOUND MY DREAM HOME - NOW WHAT?
    If you are interested in a home that we have listed, the first step is to schedule a showing with a Leasing Agent. Please contact our office at (925) 979-5550 to schedule an appointment.
  • WHAT IF I'M INTERESTED IN MORE THAN ONE LISTING?
    No problem! We can easily schedule showings with you for multiple properties! Please contact our office at (925) 979-5550 to schedule a showing that works best with your schedule. We schedule individual showing appointments so that you can have one on one time with our Leasing Agent to ask any questions you may have and to see the home privately.
  • WHAT IS YOUR RENTAL CRITERIA?
    In order to adhere to Fair Housing Standards, we consistently apply the following criteria during our approval process: Median credit score of 650 Less than five negative credit markers within past three years Gross income greater than three times monthly rental rate No bankruptcies with three years No trace on felonies No trace on sex offender’s list If you fall below this criteria and you can evidence mitigating reasons, then we may refer your application to the property owner to consider an exception.

Understanding the details of our services will help you get the most out of your time with Diablo Pacific's property management team. If you can't find the answer to your specific question, please call us at (925) 979-5550 to speak with one of our expert team members, or eMail us at info@diablopacific.com .

bottom of page